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Privacy Policy

 

Effective Date: 1st December 2025

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1. Introduction

Willow Osteopathy (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect any personal information you provide when using our website.

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2. Information We Collect

We may collect and process the following data:

  • Personal Identification Information: Name, email address, phone number, and any other information you voluntarily provide via our contact form.

  • Technical Data: IP address, browser type, and browsing behavior collected through cookies.

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3. How We Use Your Information

We use your information to:

  • Respond to general inquiries submitted through our contact form.

  • Improve our website and services.

  • Comply with legal obligations.

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4. Sharing Your Information

We do not share your personal information with third parties, except:

  • When required by law.

  • To protect our rights or the safety of our users.

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5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

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6. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Object to or restrict processing of your data.

  • Withdraw consent at any time.

To exercise these rights, please contact us at willowosteopathy@gmail.com.

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7. Cookies

Our website uses cookies to enhance user experience. You can set your browser to refuse all or some browser cookies.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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9. Contact Us

For any questions regarding this Privacy Policy, please contact us at:

Willow Osteopathy

Weald Natural Health Centre
The Trading Post, Ashford Road, Tenterden, Kent, TN30 6SP
willowosteopathy@gmail.com
 

Terms & Conditions

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Effective Date: 1st December 2025

1. Introduction

Welcome to Willow Osteopathy's website. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions.

2. Use of the Website

  • The content on this website is for general information purposes only.

  • We reserve the right to modify or withdraw the website at any time without notice.

4. Cancellation Policy

  • Unfortunately I do have to implement a cancellation fee due to costs of using the fascilities & general living costs,  please contact me ASAP if you need to reschedule so the time can be offered to other people and avoid incurring a charge:

  • Cancellations made the day before your treatment is scheduled will be subject to a 50% fee

  • Cancellations on the same day as your appointment or failure to attend without notification will result in a request for full payment of the treatment cost

5. Limitation of Liability

  • We do not guarantee the accuracy or completeness of information on this website.

  • We are not liable for any loss or damage arising from the use of this website.

6. Links to Other Websites

  • Our website may contain links to third-party websites. These links are provided for your convenience.

  • We have no control over the content of these sites and accept no responsibility for them.

7. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.

8. Contact Us

For any questions regarding these Terms & Conditions, please contact us at:

Willow Osteopathy
The Trading Post, Ashford Road, Tenterden, Kent, TN30 6SP
willowosteopathy@gmail.com

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